Contact us

Phone

?132 687 (Australia-wide)
?+61 2 9995 1111 (Overseas)

Email

?gi.generalinquiries@zurich.com.au

Operating Hours

Weekdays 8:30am - 5:30pm AEST

Mailing Address

?Locked Bag 994
? ? ? ?North Sydney NSW 2059

Contact a broker

Contact your broker for any new business or existing policy queries

Full contact list

Distribution / Underwriting / Claims

Phone

131 551 (Australia-wide)
+61 2 9995 3777 (Overseas)

Email

?client.service@zurich.com.au

Operating Hours

Weekdays 8:30am - 7:00pm (Friday 8:30am - 5:30pm)

Thursday 24/12: 8:30am – 3:00pm
Friday 25/12: Closed – Christmas Day
Monday 28/12: Closed – Boxing Day
Tuesday 29/12: 8:30am – 5:00pm
Wednesday 30/12: 8:30am – 5:00pm
Thursday 31/12: 8:30am – 3:00pm
Friday 01/01: Closed – New Year’s Day
Monday 04/01: Return to Normal Operating Hours?

(All times are in AEST)

Mailing Address

?Locked Bag 994
? ? ? ?North Sydney NSW 2059

Phone

?131 551 (Australia-wide)
?+61 2 9995 3777 (Overseas)

Email

? client.service@zurich.com.au

Operating Hours

Weekdays 8:30am - 7:00pm (Friday 8:30am - 5:30pm)

Thursday 24/12: 8:30am – 3:00pm
Friday 25/12: Closed – Christmas Day
Monday 28/12: Closed – Boxing Day
Tuesday 29/12: 8:30am – 5:00pm
Wednesday 30/12: 8:30am – 5:00pm
Thursday 31/12: 8:30am – 3:00pm
Friday 01/01: Closed – New Year’s Day
Monday 04/01: Return to Normal Operating Hours?

(All times are in AEST)

Mailing Address

?Locked Bag 994
? ? ? ?North Sydney NSW 2059

For General Insurance media enquiries contact:

Nina Mills
Head of Communications & Marketing

02 9995 1368
nina.mills@zurich.com.au

For Life Insurance & Investment media enquiries contact:

Caroline Hendra
Head of Communications & Media Relations

02 9995 1426
caroline.hendra@zurich.com.au

?

Advertising media enquiries contact:
?advertising.enquiries@zurich.com.au

If you are you looking for a business partner that has global presence, local knowledge and has been providing valuable protection to members/ customers for more than three decades,

??Find out more?

or contact:

Julie McCormack
Head of Strategy and Distribution,
Direct Insurance

?02 9995 1235
?julie.mccormack@zurich.com.au
?

Annette Bran
National Partnerships Manager
Direct Insurance

?02 9995 1936
?annette.bran@zurich.com.au

?

? Distribution / Underwriting / Claims?

Zurich General Insurance Family Violence Policy

This policy sets out Zurich’s approach to supporting customers affected by Family Violence.

If you require any further information, please contact us

By phone:

?132 687 (Australia-wide)
?+61 2 9995 1111 (Overseas)

8.30am-5.30pm AEST Monday - Friday

By email:
gi.generalinquiries@zurich.com.au

??

Zurich is committed to providing a high level of service and we have arrangements in place for resolving any complaints our customers may have.

If you wish to make a complaint about any Zurich service or product, simply contact the relevant Zurich division that administers your policy or investment. We will always endeavour to address your concerns as a matter of urgency and work with you to resolve your complaint to your satisfaction.

Life Insurance, Investments & Superannuation

Zurich Australia Limited is a signatory to the Life Insurance Code of Practice, which was developed by the Financial Services Council of Australia.

You can make a complaint by phone, email or by mail:
?

By phone:

?131 551 (Australia-wide)
?+61 2 9995 3777 (Overseas)

8.30am-7pm AEST Monday -Thursday
8.30am-5.30pm AEST Friday

By email:

?disputes.resolution@zurich.com.au

By mail:

Complaints Manager
Locked Bag 994, North Sydney NSW 2059

Further information about the processes we have in place to help you with complaints is set out in the factsheets below:

?

General Insurance

Zurich is a signatory to the General Insurance Code of Practice, developed by the Insurance Council of Australia.

You can make a complaint by phone, email or by mail:

By phone:

?132 687 (Australia-wide)
?+61 2 9995 1111 (Overseas)

8.30am-5.30pm AEST Monday - Friday

By email:

?gi.generalinquiries@zurich.com.au

?

Further information about the processes we have in place to help you with complaints is set out in the factsheet below

??

Australian Financial Complaints Authority (AFCA)

If you are dissatisfied with a product or service from Zurich, you should contact us in the first instance and we will help you resolve your concerns. If you are not satisfied with our response, you may lodge a complaint with the independent complaints body for financial services, the Australian Financial Complaints Authority (AFCA). AFCA provides a free dispute resolution service to consumers and small businesses for all financial products and services.

Contact details for AFCA are as follows:

Online: www.afca.org.au

Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3 Melbourne VIC 3001